Customer Experience Specialist
PA
Full Time
Mid Level
This is a great opportunity to learn and grow with our business. We offer a positive work environment and lots of career growth opportunities.
Who is Tippy?
We are a technology company, who are tipping experts with optimized solutions for salons, spas, groomers, fitness and other businesses.
Tippy-Our Mission
Our goal is to financially empower service professionals by providing tools to optimize not just their tips, but when they get them and how they grow them. We’re a technology company that makes lives better through innovative thoughts, disruptive actions, and some plain and simple smarts. Our inclusive solutions encourage both service professionals and their customers to make the most of every interaction. (And we plan on having some fun while doing it).
Interested in joining the Tippy Team?
The success of your adventure at Tippy depends on you. Our strategy – we never do something the standard way when we can do it a better way. That’s why this company was founded. We’re a technology company that helps make lives better. That takes innovative thoughts, disruptive actions, some plain and simple smarts and… a little bit of love. So giddy up and apply today.
Primary Objectives:
Who is Tippy?
We are a technology company, who are tipping experts with optimized solutions for salons, spas, groomers, fitness and other businesses.
Tippy-Our Mission
Our goal is to financially empower service professionals by providing tools to optimize not just their tips, but when they get them and how they grow them. We’re a technology company that makes lives better through innovative thoughts, disruptive actions, and some plain and simple smarts. Our inclusive solutions encourage both service professionals and their customers to make the most of every interaction. (And we plan on having some fun while doing it).
Interested in joining the Tippy Team?
The success of your adventure at Tippy depends on you. Our strategy – we never do something the standard way when we can do it a better way. That’s why this company was founded. We’re a technology company that helps make lives better. That takes innovative thoughts, disruptive actions, some plain and simple smarts and… a little bit of love. So giddy up and apply today.
Primary Objectives:
- Working cross-functionally across different departments to get issues resolved
- Guide our customers to find solutions versus telling them the answer
- Spend 80% of time supporting customers by answering questions, providing guidance and suggestions, and ensuring that our partners are set up for success
- Learn and stay up-to-date with correct processes, policies, and changes that will impact customers
- Effectively leverage and communicate with internal departments to arm them with trends for ticket drivers, known issues, or bugs plus any other necessary information
- Develop deep expertise in how Tippy’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers
- Preparing kiosk and shipping duties
- Minimum of 2+ years in a customer service environment.
- Experience working with Salesforce, Jira, or similar CRM
- Extremely comfortable speaking with people over the phone, text, and video
- Organized and committed to taking fastidious notes and tracking customer communication
- Coachable and take responsibility for your own development
- Thrive in a fast-paced, constantly changing environment
- BONUS POINTS for prior experience at a startup and/or the professional beauty industry
- Excellent compensation package
- Medical, dental and vision insurance
- Supportive environment with a nice and respectful culture
- Opportunity for growth
- Flexible work environment
- Paid vacation and sick time
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